This interactive guidance helps you find practical ways to resolve a problem with a trader
Explore the Consumer redress landscape and find the tool that suits your case
Alternative Dispute Resolution (ADR) helps resolve disputes while preserving consumer trust
The ADR bodies listed on the Consumer Redress Portal offer out-of-court settlement procedures for consumer disputes. They have been approved by the national authorities as meeting high standards of quality, impartiality and fairness
Useful information and tools for the ADR bodies notified to the Commission: use of machine translation, funding opportunities, national competent authorities. We will be adding relevant content regularly, so stay tuned
What is Consumer Redress Portal and how to use it? How can I find the right ADR body among the 400+ options listed on this website? What if my organisation wants to be featured? Have a look at the Frequently Asked Questions and check back, as we will update this page regularly