Versicherungsombudsmann e. V.

Overview

Information on fees

Fees to be paid by the consumer

No procedural fees are charged for either type of proceedings. In proceedings against insurance brokers, sentence 2 of section 214(4) of the VVG (Insurance Contract Act) provides for a fee for improper use. None has yet been levied.

 

Fees to be paid by the company

- Proceedings against insurance companies: Affiliated insurance companies pay an annual membership fee to the association and a flat rate per case regardless of outcome. The amount of the flat rate is fixed every year and appears in the annual report.

- Proceedings against insurance brokers: Insurance brokers may be charged between EUR 50 and EUR 300 if they have given cause for complaint. The exact figure depends on the Ombudsman's expenses.

The entity is competent for disputes in the following sectors

• Financial Services
• Financial Services - Mortgages / Home loans
• Non-life Insurance - Home and property
• Non-life Insurance - Transport
• Non-life Insurance - Travel
• Insurance - Life
• Insurance - Other

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• German

The procedure is done

• in writing

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body