Verbraucherschlichtungsstelle für Architekten- und Ingenieurleistungen

Overview

Fees for traders

Fees to be paid by the consumer

EUR 30 for fraudulent applications.

 

Fees to be paid by the company

EUR 50 plus VAT for dispute amounts up to and including EUR 100.

EUR 75 plus VAT for dispute amounts of EUR 100.01 up to and including EUR 200.

EUR 150 plus VAT for dispute amounts of EUR 200.01 up to and including EUR 500.

EUR 300 plus VAT for dispute amounts of EUR 500.01 up to and including EUR 2 000.

EUR 380 plus VAT for dispute amounts of EUR 2 000.01 up to and including EUR 5 000.

EUR 600 plus VAT for dispute amounts of EUR 5 000.01 up to and including EUR 10 000.

EUR 900 plus VAT for dispute amounts of EUR 10 000.01 up to and including EUR 50 000.

EUR 1 200 plus VAT for dispute amounts of EUR 50 000.01 up to and including EUR 100 000.

EUR 1 600 plus VAT for dispute amounts over EUR 100 000.

If the trader immediately accepts the claim in full, the fee for dispute amounts of over EUR 200 is reduced to EUR 50 plus VAT.

The entity is competent for disputes in the following sectors

• Other
• Other (Includes both goods and services)

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• German

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body