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Consumer Redress in the EU
  • public sector

Verbraucherschlichtungsstelle beim Bundesverband Öffentlicher Banken Deutschlands e. V. (VÖB)

The entity is competent for disputes in the following sectors
  • Financial Services
  • Financial Services - Payment account and payment services
  • Financial Services - Credit (excluding mortgage/home loans)
  • Financial Services - Mortgages / Home loans
  • Financial Services - Savings
  • Financial Services - Other
  • Investments, pensions and securities
Fees to be paid by the consumer
  • No
Fees to be paid by the trader
  • No
Language(s) of the procedure
  • German
The procedure is done
  • in writing
Outcome of the procedure
  • Non-binding
Grounds for refusal
  • The complaint is being or has previously been considered by another dispute resolution body or by a court

Contact

Organisation
Consumer arbitration board of the Association of German Public Sector Banks (VÖB)
Website
http://www.voeb.de
Email
ombudsmannatvoeb-kbs [dot] de
Phone number
+49 30 8192 295
Postal address

Lennéstr. 11
10785 Berlin
Germany