- The entity is competent for disputes in the following sectors
- Financial Services
- Financial Services - Payment account and payment services
- Financial Services - Credit (excluding mortgage/home loans)
- Financial Services - Mortgages / Home loans
- Financial Services - Savings
- Financial Services - Other
- Investments, pensions and securities
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- German
- The procedure is done
- in writing
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The complaint is being or has previously been considered by another dispute resolution body or by a court
Contact
- Organisation
- Consumer arbitration board of the Association of German Public Sector Banks (VÖB)
- Website
- http://www.voeb.de
- ombudsmann
voeb-kbs [dot] de - Phone number
- +49 30 8192 295
- Postal address
Lennéstr. 11
10785 Berlin
Germany