TRENORD SRL

Overview

Fees for traders

min 30€ max 60€

The entity is competent for disputes in the following sectors

• Transport services
• Railways

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• Italian

Language(s) in which the complaint can be submitted

• English
• Italian

The procedure is done

• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit