Overview
- information on fees
Payable by the consumer:
- EUR 15.00 per ODR procedure
- EUR 30.00 per ADR procedurePayable by the trader:
- EUR 30.00 up to a value of EUR 5 000.00
- EUR 90.00 for a value from EUR 5 001.00 to EUR 25 000.00
- EUR 120.00 for a value over EUR 25 000.00
- The entity is competent for disputes in the following sectors
- Education
- Energy and Water
- Water
- Electricity
- Postal services and electronic communications
- Fixed telephone services
- Mobile telephone services
- Entity accepts complaints against traders located in other countries
- Austria
- Belgium
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Fees to be paid by the consumer
- Yes
- Type of fee for the consumer
- Variable fee
- Fees to be paid by the trader
- Yes
- Type of fee for the trader
- Variable fee
- Language(s) of the procedure
- English
- Italian
- Language(s) in which the complaint can be submitted
- English
- Italian
- The procedure is done
- in writing
- orally
- Outcome of the procedure
- Binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Contact
- Website
- http://www.totaconsulting.it
- info
totaconsulting [dot] it - Phone number
- +39 0881 662993
- Fax number
- +39 0881 1990198
- Postal address
Via R. Grieco, 32
71121 Foggia
Italy