Teleankenævnet

Overview

Information on fees

Neither party shall cover the other party's costs relating proceedings before the Board.

Where an appeal is filed with the Board of Appeal a fee of DKK 175 shall be charged. That fee shall be refunded to the appellant if the case is dropped, the appeal is withdrawn before proceedings commence, the appellant's appeal is successful in full or in part, the case is terminated by settlement, or the Board of Appeal is unable to hear the appeal.

The affiliated providers of electronic communication services shall pay the costs connected with the Board of Appeal's activities, including fees for representatives of the Forbrugerrådet Tænk (Danish Consumer Council). The apportionment of costs shall be decided by the authority for the Telecommunications Industry in Denmark. Providers who are not affiliated to the Board of Appeal shall make a contribution to funding of the Board of Appeal, pursuant to paragraphs 2 and 3. The fees paid by appellants shall also be included in the funding of the Board of Appeal.

If the appellant's appeal is successful in full or in part before the Board or a settlement is entered into substantially in the appellant's favour, the providers referred to in paragraph 1(3) shall pay an amount of costs in accordance with points (a) and (b) of the Annex to the Statutes. The amounts shall be fixed as standard amounts.

Where the secretariat refers the appeal to the provider of electronic services for its opinion, pursuant to Section 14, the provider shall be notified at the same time that if the appeal is terminated by settlement or decision of the Board of Appeal, it will be invoiced for proceedings before the Board and the amount thereof.

The amount can be recovered by levying distress on the property of the provider of electronic telecommunications services pursuant to Sections 10 and 11 of the Law on Debt Recovery (point 30 of the Annex 1 thereto).

The entity is competent for disputes in the following sectors

• Postal services and electronic communications
• Fixed telephone services
• Mobile telephone services
• Internet services

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• Danish

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body