SPF MEDIAZIONE SRL

Overview

info fees

30 euro

The entity is competent for disputes in the following sectors

• Transport services
• Tram, bus, metro and underground
• Railways
• Airlines
• Sea, river, other water transport

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• English
• Italian

Language(s) in which the complaint can be submitted

• Italian

The procedure is done

• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body