- The entity is competent for disputes in the following sectors
- Financial Services
- Financial Services - Payment account and payment services
- Financial Services - Credit (excluding mortgage/home loans)
- Financial Services - Mortgages / Home loans
- Financial Services - Savings
- Financial Services - Other
- Investments, pensions and securities
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- English
- Slovak
- Language(s) in which the complaint can be submitted
- English
- Slovak
- The procedure is done
- in writing
- orally
- Outcome of the procedure
- Binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The value of the claim is below or above the required threshold
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
Contact
- Website
- http://www.institutars.sk
- institutars
sbaonline [dot] sk - Phone number
- 00421257205309
- Postal address
Mýtna 7838/48
81107 Bratislava
Slovakia