- The entity is competent for disputes in the following sectors
- Energy and Water
- Water
- Electricity
- Gas
- Other energy sources
- Entity accepts complaints against traders located in other countries
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- English
- Italian
- Language(s) in which the complaint can be submitted
- English
- Italian
- The procedure is done
- in writing
- orally
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Contact
- Website
- http://conciliazione.arera.it
- clientiservizio
acquirenteunico [dot] it - Phone number
- +39 800166654
- Fax number
- +39 06 80112087
- Postal address
Via Guidubaldo del Monte n.45 c/o Acquirente Unico Spa
00197 Roma
Italy