Schlichtungsstelle Reise & Verkehr e. V. (zuvor: söp_Schlichtungsstelle für den öffentlichen Personenverkehr e. V.) 94

Overview

Fees for traders

Fees to be paid by the consumer

If an improper claim is raised in the conciliation proceedings, the Conciliation Body may require clients to pay a charge of EUR 25.

 

Fees to be paid by the company

Flat-rate payments per case in accordance with the membership-fee regulations; membership fee.

The entity is competent for disputes in the following sectors

• Transport services
• Tram, bus, metro and underground
• Railways
• Airlines
• Sea, river, other water transport

Entity accepts complaints against traders located in other countries

• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czechia
• Denmark
• Estonia
• Finland
• France
• Greece
• Hungary
• Iceland
• Ireland
• Italy
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• German

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body