- The entity is competent for disputes in the following sectors
- Transport services
- Airlines
- Entity accepts complaints against traders located in other countries
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- English
- Polish
- The procedure is done
- in writing
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
Contact
- Organisation
- The Passengers’ Ombudsman at the office of the Chairman of the Civil Aviation Authority (air transport disputes arising from Regulations: (EC) No 261/2004 and (EC) No 2111/2005)
- Website
- http://pasazerlotniczy.gov.pl
- pasazerlotniczy
ulc [dot] gov [dot] pl - Phone number
- 22 520 72 34
- Fax number
- 22 520 73 00
- Postal address
M. Flisa 2
02-247 Warszawa
Poland