Resolvo S.r.l.

Overview

Info

To be paid by the consumer
EUR 20.00 including VAT for disputes up to EUR 25 000; EUR 30.00 including VAT for disputes up to EUR 50 000; EUR 60.00 including VAT for disputes above EUR 50 000

To be paid by the trader
EUR 50.00 including VAT for disputes up to EUR 25 000; EUR 100.00 including VAT for disputes up to EUR 50 000; EUR 150.00 including VAT for disputes above EUR 50 000

The entity is competent for disputes in the following sectors

• Energy and Water
• Water
• Electricity
• Postal services and electronic communications
• Fixed telephone services
• Mobile telephone services
• Internet services
• Television services
• Other communication services

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• Italian

Language(s) in which the complaint can be submitted

• English
• Italian

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The complaint is being or has previously been considered by another dispute resolution body or by a court