PROFI TEST d.o.o., Centar za mirenje "Medijator"

Overview

Information on fees

DECISION ON COSTS OF MEDIATION PROCEEDINGS AT "MEDIJATOR" MEDIATION CENTRE

Article 1

This Decision lays down the rules on the costs of proceedings governed by the Rules Establishing the ‘Medijator’ Mediation Centre and on the Conduct of Mediation Proceedings (‘the Centre’).

Article 2

The parties to the proceedings before the Centre shall bear the costs of such proceedings, which include:

a) the registration fees;

b) the mediator’s fees;

c) administrative costs;

b) material costs of the proceedings – (travel expenses, translation costs and other costs).

Unless otherwise stipulated in this Decision, by agreeing to mediation at the Centre, the parties also agree to bear all the above costs.

The above costs shall be borne by the parties in equal proportion, whereas those incurred as a result of requests of one or several parties shall be borne by the parties ordering such special services.

The costs of mediation proceedings may be reduced by up to 100%, depending on the type of dispute.

The decision on the type of disputes to be mediated free‑of‑charge for the parties shall be made by the President of the Centre.

Free‑of‑charge mediation proceedings may be agreed upon separately with the user of the mediation services. The parties shall pay the costs of the proceedings into an account designated by the Centre.

Article 3

The registration fee for mediation proceedings shall amount to HRK 200.00.

Article 4

The fees payable to each mediator involved in the proceedings shall amount to HRK 500.00 net for each mediation day started.

Depending on the amount in dispute, the mediator’s fees shall be calculated per mediation day as follows:

Amount in dispute

Mediator’s fees (net)

maximum HRK 10 000.00

HRK 400.00

HRK 10 001.00 to HRK 50 000.00

HRK 700.00

HRK 50 001.00 to HRK 150 000.00

HRK 1 000.00

HRK 150 001.00 to HRK 400 000.00

HRK 1 300.00

HRK 400 000.00 to HRK 700 000.00

HRK 1 600.00

HRK 700 001.00 to HRK 1 500 000.00

HRK 1 900.00

HRK 1 500 001.00 to HRK 2 000 000.00

HRK 2 200.00

HRK 2 000 001.00 and above

HRK 2 500.00

In disputes of lesser or greater complexity, the President of the Centre may decrease or increase the amount of the fees, in agreement with the mediator and the parties.

Article 5

The administrative costs shall be equal to 20% of the mediator’s fees referred to in Article 4. If the mediation proceedings are conducted by more than one mediator, such costs shall be equal to 10% of the total fees payable to the mediators.

Article 6

Each mediator involved in the proceedings shall be entitled to reimbursement of travel expenses if the mediator resides outside the town of the mediation proceedings. The reimbursement of travel expenses shall be based on the submission of relevant documents.

Article 7

Unless otherwise agreed, each party shall bear its own costs. The parties shall pay the costs of mediation proceedings to the Centre, irrespective of whether or not an agreement has been reached in the mediation.

Article 8

This Decision shall enter into force on the day of its adoption and it shall apply to all proceedings commencing after its entry into force.

The entity is competent for disputes in the following sectors

• Consumer Goods
• Food - Fruit and vegetables
• Food - Meat
• Food - Bread and Cereals
• Food - Health food and nutrients
• Food - Other
• Non-alcoholic beverages
• Alcoholic beverages
• Tobacco
• Clothing (including tailor-made goods) and footwear
• House maintenance and improvement goods
• Furnishings
• Large domestic household appliances (including vacuum cleaners and microwaves)
• Small domestic household appliances (including coffee machines and food- processing appliances)
• Electronic goods (non-ICT/recreational)
• Information and communication technology (ICT) goods
• Leisure goods (sports equipment, musical instruments, etc)
• New cars
• Second-hand cars
• Other personal transport
• Spares and accessories for vehicles and other means of personal transport
• Fuels and lubricants for vehicles and other means of personal transport
• Books, magazines, newspapers, stationery (excluding postal delivery)
• Pets and pet goods
• Electrical appliances for personal care
• Cosmetics and toiletries for personal care
• Jewellery, silverware, clocks, watches and accessories
• Baby and child care articles
• Cleaning and maintenance products, articles for cleaning and non-durable household articles
• Other
• Education
• Schools
• Language, driving instruction and other private courses
• Other
• Energy and Water
• Water
• Electricity
• Gas
• Other energy sources
• Financial Services
• Financial Services - Payment account and payment services
• Financial Services - Credit (excluding mortgage/home loans)
• Financial Services - Mortgages / Home loans
• Financial Services - Savings
• Financial Services - Other
• Investments, pensions and securities
• Non-life Insurance - Home and property
• Non-life Insurance - Transport
• Non-life Insurance - Travel
• Non-life Insurance - Health, accident and other
• Insurance - Life
• Insurance - Other
• General Consumer Services
• Real estate services
• Construction of new houses
• House maintenance and improvement services
• House removal and storage
• House cleaning services
• Personal care services
• Cleaning, repair and hiring of clothing and footwear
• Support, research and intermediary services
• Maintenance and repair of vehicles and other transport
• Legal services & accountancy
• Funeral services
• Child care
• Pet services
• Other
• Leisure Services
• Hotels and other holiday accommodation
• Package travel
• Travel agency services
• Timeshare and similar
• Restaurants and bars
• Services related to sports and hobbies
• Cultural and entertainment services
• Gambling, lotteries
• Other leisure services
• Postal services and electronic communications
• Postal services & couriers
• Fixed telephone services
• Mobile telephone services
• Internet services
• Television services
• Other communication services
• Transport services
• Tram, bus, metro and underground
• Railways
• Airlines
• Taxi
• Sea, river, other water transport
• Transport infrastructure services
• Rental services
• Other

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• Croatian
• English
• Italian

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body