Overview
- Fees for consumer
EUR 30 maximum for the consumer
- The entity is competent for disputes in the following sectors
- Postal services and electronic communications
- Postal services & couriers
- Fixed telephone services
- Mobile telephone services
- Internet services
- Entity accepts complaints against traders located in other countries
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Fees to be paid by the consumer
- Yes
- Type of fee for the consumer
- Variable fee
- Fees to be paid by the trader
- Yes
- Type of fee for the trader
- Variable fee
- Language(s) of the procedure
- English
- Italian
- Language(s) in which the complaint can be submitted
- English
- Italian
- The procedure is done
- in writing
- Outcome of the procedure
- Binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
Contact
- Website
- http://www.odcec.napoli.it
- medi
odcecnapoli [dot] it - Phone number
- +39 081 7643787
- Fax number
- +39 081 2400335
- Postal address
Piazza dei Martiri 30
80121 Napoli
Italy