MEDIATION EN SEINE

Overview

Fees for traders

- Redevance annuelle de 150€ jusqu'à 150 000€ de CA, 300€ au-delà.
- Coût de la médiation: 60€HT pour un traitement du dossier par voie électronique ou postale
- 150€HT en cas de réunion des parties au centre de médiation
- 500€HT en cas de réunion des parties en un autre lieu outre frais de déplacement du médiateur

The entity is competent for disputes in the following sectors

• Consumer Goods
• Food - Fruit and vegetables
• Food - Meat
• Food - Bread and Cereals
• Food - Health food and nutrients
• Food - Other
• Non-alcoholic beverages
• Alcoholic beverages
• Tobacco
• Clothing (including tailor-made goods) and footwear
• House maintenance and improvement goods
• Furnishings
• Large domestic household appliances (including vacuum cleaners and microwaves)
• Small domestic household appliances (including coffee machines and food- processing appliances)
• Electronic goods (non-ICT/recreational)
• Leisure goods (sports equipment, musical instruments, etc)
• Books, magazines, newspapers, stationery (excluding postal delivery)
• Cosmetics and toiletries for personal care
• Jewellery, silverware, clocks, watches and accessories
• General Consumer Services
• Real estate services
• Construction of new houses
• House maintenance and improvement services
• House removal and storage
• House cleaning services
• Personal care services
• Legal services & accountancy

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• French
• English

Language(s) in which the complaint can be submitted

• French
• English

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit