Médiateur de l'Union des Généalogistes de France

Overview

Fees for traders

For members of a trade union affiliated to the Union:

Processing a straightforward mediation request: EUR 225

Processing a complex mediation request: estimate based on an hourly rate of EUR 150, the first hour being charged at EUR 225

 

For companies that do not belong to a trade union affiliated to the Union:

Processing a straightforward mediation request: EUR 295

Processing a complex mediation request: estimate based an hourly rate of EUR 200, the first hour being charged at EUR 295

The entity is competent for disputes in the following sectors

• Other
• Other (Includes both goods and services)

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• French

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body