- The entity is competent for disputes in the following sectors
- Financial Services
- Financial Services - Payment account and payment services
- Financial Services - Savings
- Financial Services - Other
- Investments, pensions and securities
- Insurance - Other
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- French
- The procedure is done
- in writing
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
Contact
- Organisation
- Ombudsman for financial markets (AMF)
- Website
- https://www.amf-france.org/fr/le-mediateur
- service [dot] mediation
amf-france [dot] org - Phone number
- +33(0)153455962
- Fax number
- +33(0)153455960
- Postal address
17 place de la Bourse
75082 Paris
France