- The entity is competent for disputes in the following sectors
- Financial Services
- Financial Services - Credit (excluding mortgage/home loans)
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- French
- The procedure is done
- in writing
- orally
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
Contact
- Organisation
- Ombudsman of the French Association of Specialised Finance Companies (ASF)
- Website
- http://lemediateur.asf-france.com/
- mediateur
asf-France [dot] com - Phone number
- + 33 (0) 153815151
- Fax number
- + 33 (0) 153815150
- Postal address
24 avenue de la Grande Armée
75017 Paris
France