- The entity is competent for disputes in the following sectors
- Postal services and electronic communications
- Fixed telephone services
- Mobile telephone services
- Internet services
- Television services
- Other communication services
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- Dutch
- English
- French
- German
- Language(s) in which the complaint can be submitted
- Dutch
- English
- French
- German
- The procedure is done
- in writing
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
Contact
- Website
- http://www.mediateurtelecom.be/
- plaintes
mediateurtelecom [dot] be - Phone number
- 02 223 06 06
- Fax number
- 02 219 77 88
- Postal address
Boulevard du Roi Albert II 8 Boite 3
1000 Bruxelles
Belgium