- The entity is competent for disputes in the following sectors
- Consumer Goods
- House maintenance and improvement goods
- Furnishings
- Large domestic household appliances (including vacuum cleaners and microwaves)
- Small domestic household appliances (including coffee machines and food- processing appliances)
- Electronic goods (non-ICT/recreational)
- Information and communication technology (ICT) goods
- Leisure goods (sports equipment, musical instruments, etc)
- New cars
- Second-hand cars
- Other personal transport
- Spares and accessories for vehicles and other means of personal transport
- Fuels and lubricants for vehicles and other means of personal transport
- Books, magazines, newspapers, stationery (excluding postal delivery)
- Pets and pet goods
- Electrical appliances for personal care
- Cosmetics and toiletries for personal care
- Jewellery, silverware, clocks, watches and accessories
- Baby and child care articles
- Cleaning and maintenance products, articles for cleaning and non-durable household articles
- Other
- Education
- Language, driving instruction and other private courses
- Energy and Water
- Water
- Electricity
- Gas
- Other energy sources
- Financial Services
- Financial Services - Payment account and payment services
- Financial Services - Credit (excluding mortgage/home loans)
- Financial Services - Mortgages / Home loans
- Financial Services - Savings
- Financial Services - Other
- Investments, pensions and securities
- Non-life Insurance - Home and property
- Non-life Insurance - Transport
- Non-life Insurance - Travel
- Non-life Insurance - Health, accident and other
- Insurance - Life
- Insurance - Other
- General Consumer Services
- Real estate services
- Construction of new houses
- House maintenance and improvement services
- House removal and storage
- House cleaning services
- Personal care services
- Cleaning, repair and hiring of clothing and footwear
- Support, research and intermediary services
- Maintenance and repair of vehicles and other transport
- Legal services & accountancy
- Funeral services
- Child care
- Pet services
- Other
- Leisure Services
- Hotels and other holiday accommodation
- Package travel
- Travel agency services
- Timeshare and similar
- Restaurants and bars
- Services related to sports and hobbies
- Cultural and entertainment services
- Gambling, lotteries
- Other leisure services
- Postal services and electronic communications
- Postal services & couriers
- Fixed telephone services
- Mobile telephone services
- Internet services
- Television services
- Other communication services
- Transport services
- Tram, bus, metro and underground
- Railways
- Airlines
- Taxi
- Sea, river, other water transport
- Transport infrastructure services
- Rental services
- Other
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- Spanish
- The procedure is done
- in writing
- Outcome of the procedure
- Binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
Contact
- Organisation
- NATIONAL CONSUMER ARBITRATION BOARD
- Website
- https://www.consumo.gob.es/es/consumo/resoluci-n-alternativa-de-conflictos
- arbitrajejan
consumo [dot] gob [dot] es - Phone number
- +341 918224487
- Postal address
Calle del Príncipe Vergara, nº 54
28006 Madrid
Spain- Social media