Istituto Nazionale per la Mediazione e l'Arbitrato - INMEDIAR

Overview

Info

- Consumers: 
EUR 5 + VAT;

- Professionals:
EUR 30 + VAT per dispute ≤ EUR 5 000;
EUR 90 + VAT per dispute from EUR 5 001 to EUR 25 000; 
EUR 120 + VAT per dispute > EUR 25 000.

The entity is competent for disputes in the following sectors

• Energy and Water
• Electricity
• Gas
• Postal services and electronic communications
• Postal services & couriers
• Fixed telephone services
• Mobile telephone services
• Internet services
• Television services
• Other communication services
• Transport services
• Tram, bus, metro and underground
• Railways
• Airlines
• Taxi
• Sea, river, other water transport
• Transport infrastructure services
• Rental services
• Other

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• Italian

Language(s) in which the complaint can be submitted

• English
• Italian

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body