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Consumer Redress in the EU
  • public sector

GIE MEDIMMOCONSO

Overview

Fees for traders

Activity of a real estate agency

Membership fees: EUR 198 before tax for 3 years, or EUR 9 000 before tax for 3 years

Mediation costs:

- EUR 80 before tax for 3 telephone interviews, including a solution proposal

- Hourly rate of EUR 150 before tax for any additional service accepted in advance by the professional.

 

All other activities outside the activity of a real estate agency

Membership fees: EUR 198 before tax for 3 years, or EUR 9 000 before tax for 3 years

Mediation costs:

Mediation via telephone interviews: Fixed rate fee of EUR 350, before tax, including a solution proposal

Mediation via interviews: Fixed rate fee of EUR 700, before tax, including a solution proposal

The entity is competent for disputes in the following sectors
  • General Consumer Services
  • Real estate services
  • Construction of new houses
  • House maintenance and improvement services
  • House cleaning services
Fees to be paid by the consumer
  • No
Fees to be paid by the trader
  • Yes
Type of fee for the trader
  • Fixed fee
Language(s) of the procedure
  • French
The procedure is done
  • in writing
  • orally
Outcome of the procedure
  • Non-binding
Grounds for refusal
  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit
  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

Contact

Organisation
EIG MEDIMMOCONSO
Website
http://medimmoconso.fr
Email
contactatmedimmoconso [dot] fr
Postal address

1 Allée du Parc MESEMENA
44500 LA BAULE
France