Evropski center za reševanje sporov

Overview

Info fees

The service provider or trader pays a fee and administrative costs for a procedure based on the value of the dispute.
The fee for disputes up to EUR 500 is EUR 50 + administrative costs of EUR 5.
The fee for disputes from EUR 500 to EUR 1 000 is EUR 100 + administrative costs of EUR 10.
The fee for disputes from EUR 1 000 to EUR 2 000 is EUR 150 + administrative costs of EUR 25.
The fee for disputes from EUR 2 000 to EUR 5 000 is EUR 300 + administrative costs of EUR 50.
The fee for disputes from EUR 5 000 to EUR 25 000 is EUR 500 + administrative costs of EUR 100.
The fee for disputes from EUR 25 000 to EUR 50 000 is EUR 1 000 + administrative costs of EUR 150.
The fee for disputes from EUR 50 000 to EUR 100 000 is EUR 1 500 + administrative costs of EUR 250.
The fee for disputes above EUR 100 000 is subject to an agreement.

The entity is competent for disputes in the following sectors

• Consumer Goods
• Food - Fruit and vegetables
• Food - Meat
• Food - Bread and Cereals
• Food - Health food and nutrients
• Food - Other
• Non-alcoholic beverages
• Alcoholic beverages
• Tobacco
• Education
• Language, driving instruction and other private courses
• Other
• Energy and Water
• Water
• Electricity
• Gas
• Other energy sources
• Financial Services
• Financial Services - Payment account and payment services
• Financial Services - Credit (excluding mortgage/home loans)
• Financial Services - Mortgages / Home loans
• Financial Services - Savings
• Financial Services - Other
• Investments, pensions and securities
• Non-life Insurance - Home and property
• Non-life Insurance - Transport
• General Consumer Services
• Real estate services
• Construction of new houses
• House maintenance and improvement services
• House removal and storage
• House cleaning services
• Personal care services
• Cleaning, repair and hiring of clothing and footwear
• Support, research and intermediary services
• Leisure Services
• Hotels and other holiday accommodation
• Package travel
• Travel agency services
• Timeshare and similar
• Restaurants and bars
• Services related to sports and hobbies
• Cultural and entertainment services
• Gambling, lotteries
• Postal services and electronic communications
• Postal services & couriers
• Fixed telephone services
• Mobile telephone services
• Internet services
• Television services
• Other communication services
• Transport services
• Tram, bus, metro and underground
• Railways
• Airlines
• Taxi
• Sea, river, other water transport
• Transport infrastructure services
• Rental services
• Other
• Other
• Other (Includes both goods and services)

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• Slovenian

Language(s) in which the complaint can be submitted

• Slovenian

The procedure is done

• in writing

Outcome of the procedure

• Binding
• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court