- Fees to be paid by the consumer
- No
- Language(s) of the procedure
- German
- Language(s) in which the complaint can be submitted
- German
- The procedure is done
- in writing
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The value of the claim is below or above the required threshold
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Contact
Energie-Control Austria
- Name
- Energie-Control Austria
- Website
- http://www.e-control.at
- schlichtungsstelle
e-control [dot] at - Phone number
- + 43 1 24724444
- Fax number
- + 43 1 24724900
- Postal address
Rudolfsplatz 13a
1010 Wien
Austria