- The entity is competent for disputes in the following sectors
- Energy and Water
- Electricity
- Gas
- Other energy sources
- Entity accepts complaints against traders located in other countries
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- Czech
- Language(s) in which the complaint can be submitted
- Czech
- The procedure is done
- in writing
- Outcome of the procedure
- Binding
- Grounds for refusal
- The complaint is being or has previously been considered by another dispute resolution body or by a court
Contact
Energetický regulační úřad
- Name
- Energetický regulační úřad
- Organisation
- Energy Regulatory Office
- Website
- http://www.eru.cz
- podatelna
eru [dot] cz - Phone number
- + 420 564 578 666
- Fax number
- 00420 564 578 640
- Postal address
Masarykovo nám. 5
58601 Jihlava
Czechia