CIMPAS - Centro de Informação Mediação e Provedoria de Seguros

Overview

Info fees

Each party must pay 3% (between EUR 60 and EUR 600) of the amount in dispute, on submission of the petition and complaint to the court of arbitration.

The entity is competent for disputes in the following sectors

• Financial Services
• Non-life Insurance - Home and property
• Non-life Insurance - Transport
• Non-life Insurance - Travel
• Non-life Insurance - Health, accident and other
• Insurance - Life
• Insurance - Other

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• Portuguese

Language(s) in which the complaint can be submitted

• Portuguese

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold