Byggeriets ankenævn

Overview

Information on fees

The consumer shall pay an appeal fee of DKK  300.00, which shall be refunded if the case is dismissed as unsuitable for processing or if the consumer is not ordered to pay the costs arising from the proceedings.

If, in order for the Board to make a decision on the appeal, it was necessary to designate an expert to inspect the work and provide an expert opinion, it shall be put to the consumer that this measure was regarded as necessary, and the Board shall – in its decision – come to a conclusion regarding the division of the costs for this between the parties. The costs which the Board orders the consumer to pay may not exceed DKK  3 000.00 incl. VAT.

In addition to the costs for the expert appraisal (see above), the Board may, in the proceedings in question, order the trader to pay a case processing fee for the costs of the case. The sum may amount to a maximum of DKK  10 000. The guidelines for ordering a party to pay a case processing fee are set out in the Board’s Rules of Procedure.

If a respondent company that is not covered by the Board has paid costs (see subsections 3 and 5), the sum shall be refunded by the Board if the Board’s ruling is amended by the courts so that the consumer, following the judgment, cannot be regarded as having been successful in their appeal.

The entity is competent for disputes in the following sectors

• General Consumer Services
• Construction of new houses
• House maintenance and improvement services

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• Danish

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body