Association MEDIAVET

Overview

Fees for traders

depending on the complexity of the mediation case:

Fixed costs of EUR 140 (excluding VAT) for a simple mediation case estimated at one hour’s work,

Variable costs with hourly rates for longer and more complex mediation cases (EUR 140 per hour, excluding VAT)

The entity is competent for disputes in the following sectors

• Consumer Goods
• Food - Meat
• Food - Other
• Pets and pet goods
• General Consumer Services
• Pet services

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• French

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body