Ankenævnet for Køreundervisning

Overview

Information on fees

Neither party shall cover the other party's costs relating to proceedings before the Board. The consumer shall pay a fee of DKK 150.00.

The fee will be refunded to the consumer if the consumer's appeal is successful, if the case is settled in the consumer's favour, or if the case is dismissed as inadmissible (see Section 5(3)).

The trader shall pay a fee for proceedings if the consumer's appeal is successful, or the case is settled in the consumer's favour.

For traders who make ongoing contributions to the Board of Appeal's operations, the fee under paragraph 1(1) shall amount to DKK 2 000.00 and the fee under paragraph 1(2) shall amount to DKK 1 000.00.

For traders who do not make ongoing contributions to the Board of Appeal's operations, the fee under paragraph 1(1) shall amount to DKK 4 000.00 and the fee under paragraph 1(2) shall amount to DKK 2 000.00.

The fees will be notified to the trader when the case is registered. Where that amount fixed under paragraphs 2 and 3 which is not paid by the trader is recoverable pursuant to Sections 10 and 11 of the Law on Debt Recovery (point 30 of Annex 1 thereto), the amounts will be fixed as standard amounts to be notified to the trader at the beginning of the case.

The entity is competent for disputes in the following sectors

• Education
• Language, driving instruction and other private courses

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• Danish

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body