Ankenævnet for Hotel, Restaurant og turisme

Overview

Information on fees

§ 6

Point 1
At the same time as lodging an appeal with the Appeals Board, the complainant shall pay a fee of DKK 170.

This fee is refunded if the consumer's appeal is fully or partially upheld, if the appeal is withdrawn before being dealt with by the Board or if the case if dismissed as unsuitable to be heard.

If a case is closed by the secretariat, or is dismissed by the Board, the appeal fee shall be refunded by the Appeals Board's secretariat.

Point 2
Neither party shall pay costs associated with the proceedings to the other party.

Point 3
An operator must pay a sum to have a case heard if

1. the consumer's appeal is upheld, or
2. the case is settled, such that the consumer's appeal is upheld.

Operators that regularly contribute to the operation of the Appeals Board are not required to pay a sum to have a case heard.

For operators that do not regularly contribute to the operation of the Appeals Board, the amount referred to in no 1 is DKK 3 000, and the amount referred to in no 2 is DKK 1 000.

The specified amount is set as a default amount that is notified to the operator when the case is opened.

The entity is competent for disputes in the following sectors

• Leisure Services
• Hotels and other holiday accommodation
• Restaurants and bars
• Cultural and entertainment services

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• Danish

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body