Ankenævnet for Forsikring

Overview

Fees for consumer

1. The consumer shall pay a fee of DKK 200 for an appeal to be processed by the Appeals Board for Insurance.

2. The fee will be refunded to the consumer if the Appeals Board upholds the consumer’s appeal, if the parties reach a settlement in favour of the consumer or if the case is rejected by the Appeals Board in accordance with section 16 of the Act on Consumer Complaints.

3. Neither party shall cover the other party’s costs. The Appeals Board may order the trader to pay all or part of the costs for e.g. expert opinions necessary for processing the case.

The entity is competent for disputes in the following sectors

• Financial Services
• Non-life Insurance - Home and property
• Non-life Insurance - Transport
• Non-life Insurance - Travel
• Non-life Insurance - Health, accident and other
• Insurance - Life

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• No

Language(s) of the procedure

• Danish

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body