A.N.GE.C. Associazione Nazionale Gestione Conflitti S.r.l.

Overview

Info Fees

Consumer:
-EUR 25 + VAT

Trader:
-up to EUR 5 000 – EUR 30 + VAT
-from EUR 5 001 to EUR 25 000 – EUR 50 + VAT
-from EUR 25 000 to EUR 250 000 – EUR 90 + VAT
-over EUR 250 000 – EUR 120 + VAT

 

The entity is competent for disputes in the following sectors

• Energy and Water
• Water
• Electricity
• Gas

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• French
• German
• Italian
• Spanish

Language(s) in which the complaint can be submitted

• English
• French
• German
• Italian
• Spanish

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body