ΑΝΕΞΑΡΤΗΤΗ ΑΡΧΗ 'ΣΥΝΗΓΟΡΟΣ ΤΟΥ ΚΑΤΑΝΑΛΩΤΗ'

The entity is competent for disputes in the following sectors

Consumer Goods
Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other
Education
Schools
Language, driving instruction and other private courses
Other
Energy and Water
Water
Electricity
Gas
Other energy sources
Financial Services
Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other
General Consumer Services
Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other
Health
Prescribed medication
Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other
Leisure Services
Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services
Postal services and electronic communications
Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services
Transport services
Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other
Other
Other (Includes both goods and services)

Fees to be paid by the consumer

Fees to be paid by the trader

Language(s) of the procedure

Greek

Language(s) in which the complaint can be submitted

Greek

The procedure is done

in writing

Outcome of the procedure

Non-binding

Grounds for refusal

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

Contact

ΑΝΕΞΑΡΤΗΤΗ ΑΡΧΗ 'ΣΥΝΗΓΟΡΟΣ ΤΟΥ ΚΑΤΑΝΑΛΩΤΗ'

Name: ΑΝΕΞΑΡΤΗΤΗ ΑΡΧΗ 'ΣΥΝΗΓΟΡΟΣ ΤΟΥ ΚΑΤΑΝΑΛΩΤΗ'
Organisation: INDEPENDENT AUTHORITY ‘CONSUMER OMBUDSMAN’
Website: http://www.synigoroskatanaloti.gr
Email: grammateiasynigoroskatanaloti [dot] gr
Phone number: +30 2106460862
Fax number: +30 2106460414
Postal address: ΛΕΩΦΟΡΟΣ ΑΛΕΞΑΝΔΡΑ 144
11471 ΑΘΗΝΑ
Greece