Amt für Volkswirtschaft

Overview

Fees for consumers

1) The arbitrations board's services are provided free of charge, unless otherwise stipulated in a participation agreement with a company.
2) However, consumers shall contribute an amount of CHF 50 when initiating proceedings, to demonstrate the sincerity of their intention.
3) Each party bears its own costs for the arbitration procedure.

The entity is competent for disputes in the following sectors

• Other
• Other (Includes both goods and services)

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• No

Language(s) of the procedure

• German

Language(s) in which the complaint can be submitted

• German

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold