Overview
- Info Fees
-EUR 20.00 including VAT ≤ EUR 1 000.00;
-EUR 35.00 including VAT from EUR 1 001.00 to EUR 50 000.00;
-EUR 60.00 including VAT > EUR 50 000.00.
- The entity is competent for disputes in the following sectors
- Consumer Goods
- Food - Fruit and vegetables
- Food - Meat
- Food - Bread and Cereals
- Food - Health food and nutrients
- Food - Other
- Non-alcoholic beverages
- Alcoholic beverages
- Tobacco
- Clothing (including tailor-made goods) and footwear
- House maintenance and improvement goods
- Furnishings
- Large domestic household appliances (including vacuum cleaners and microwaves)
- Small domestic household appliances (including coffee machines and food- processing appliances)
- Electronic goods (non-ICT/recreational)
- Information and communication technology (ICT) goods
- Leisure goods (sports equipment, musical instruments, etc)
- New cars
- Second-hand cars
- Other personal transport
- Spares and accessories for vehicles and other means of personal transport
- Fuels and lubricants for vehicles and other means of personal transport
- Books, magazines, newspapers, stationery (excluding postal delivery)
- Pets and pet goods
- Electrical appliances for personal care
- Cosmetics and toiletries for personal care
- Jewellery, silverware, clocks, watches and accessories
- Baby and child care articles
- Cleaning and maintenance products, articles for cleaning and non-durable household articles
- Other
- Entity accepts complaints against traders located in other countries
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Fees to be paid by the consumer
- Yes
- Type of fee for the consumer
- Variable fee
- Fees to be paid by the trader
- Yes
- Type of fee for the trader
- Variable fee
- Language(s) of the procedure
- English
- French
- German
- Italian
- Language(s) in which the complaint can be submitted
- English
- French
- German
- Italian
- The procedure is done
- in writing
- orally
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The complaint is being or has previously been considered by another dispute resolution body or by a court
Contact
- Website
- http://www.adrintesa.it
- info
adrintesa [dot] it - Phone number
- +39 06 87463699
- Fax number
- +39 06 87463698
- Postal address
Via Fregene 9
00183 Roma
Italy