ADR Conciliazione S.r.l.

Overview

Info fees

Fino a € 1.100,00
€ 20,00 (omnia procedimento a distanza); € 20,00 (omnia procedimento in sede);
€ 20,00+IVA (€ 24,40)
Fino a € 5.200,00
€ 20,00 (omnia procedimento a distanza); € 30,00 (omnia procedimento in sede);
€ 30,00+IVA (€ 36,60)
Oltre € 5.200,00
€ 20,00 (omnia procedimento a distanza); € 30,00 (omnia procedimento in sede);
€ 120,00+IVA (€ 146,40)

The entity is competent for disputes in the following sectors

• Energy and Water
• Electricity
• Gas
• Transport services
• Airlines
• Sea, river, other water transport

Entity accepts complaints against traders located in other countries

• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czechia
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Iceland
• Ireland
• Italy
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Sweden

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• Italian
• Spanish

Language(s) in which the complaint can be submitted

• English
• Italian

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body