Związek Banków Polskich Bankowy Arbitraż Konsumencki

Overview

Fees for consumers

Consumers are required to pay a fee of PLN 50 (fifty zlotys) upon submitting an application to start proceedings before the Banking Ombudsman. Where the amount in dispute is less than PLN 50, the application to start proceedings is subject to a fee of PLN 20 (twenty zlotys)

The entity is competent for disputes in the following sectors

• Financial Services
• Financial Services - Payment account and payment services
• Financial Services - Credit (excluding mortgage/home loans)
• Financial Services - Mortgages / Home loans
• Financial Services - Savings
• Financial Services - Other
• Insurance - Other

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• No

Language(s) of the procedure

• Polish

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body