Združenje družb za upravljanje investicijskih skladov - GIZ (ZDU - GIZ)

Overview

Info fees

The costs of the arbitration procedure include the arbitrator’s payment, an administrative cost, and expenses for using evidence.

ZDU-GIZ is responsible for paying the administrative cost.

The arbitrator’s payment varies between EUR 500 and EUR 2 000 according to the value of the dispute and is always paid by the provider.

The expenses for using evidence include costs related to translating documents or interpreting, expenses for witnesses, and costs for procuring expert opinions. The provider always pays the translation/interpreting costs and expenses for witnesses. In principle, the provider pays the costs of an expert opinion, unless the consumer proposes using an expert despite the arbitrator considering that the dispute may be resolved without an expert opinion.

In the event that the provider or the consumer has an authorised representative, each bears the respective costs relating thereto.

The entity is competent for disputes in the following sectors

• Financial Services
• Investments, pensions and securities

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• Slovenian

Language(s) in which the complaint can be submitted

• English
• Slovenian

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body