- The entity is competent for disputes in the following sectors
- Consumer Goods
- Food - Fruit and vegetables
- Food - Meat
- Food - Bread and Cereals
- Food - Health food and nutrients
- Food - Other
- Non-alcoholic beverages
- Alcoholic beverages
- Tobacco
- Clothing (including tailor-made goods) and footwear
- House maintenance and improvement goods
- Furnishings
- Large domestic household appliances (including vacuum cleaners and microwaves)
- Small domestic household appliances (including coffee machines and food- processing appliances)
- Electronic goods (non-ICT/recreational)
- Information and communication technology (ICT) goods
- Leisure goods (sports equipment, musical instruments, etc)
- New cars
- Second-hand cars
- Other personal transport
- Spares and accessories for vehicles and other means of personal transport
- Fuels and lubricants for vehicles and other means of personal transport
- Books, magazines, newspapers, stationery (excluding postal delivery)
- Pets and pet goods
- Electrical appliances for personal care
- Cosmetics and toiletries for personal care
- Jewellery, silverware, clocks, watches and accessories
- Baby and child care articles
- Cleaning and maintenance products, articles for cleaning and non-durable household articles
- Other
- Energy and Water
- Water
- Electricity
- Gas
- Other energy sources
- General Consumer Services
- Real estate services
- Construction of new houses
- House maintenance and improvement services
- House removal and storage
- House cleaning services
- Personal care services
- Cleaning, repair and hiring of clothing and footwear
- Support, research and intermediary services
- Maintenance and repair of vehicles and other transport
- Legal services & accountancy
- Funeral services
- Child care
- Pet services
- Other
- Leisure Services
- Hotels and other holiday accommodation
- Package travel
- Travel agency services
- Timeshare and similar
- Restaurants and bars
- Services related to sports and hobbies
- Cultural and entertainment services
- Gambling, lotteries
- Other leisure services
- Postal services and electronic communications
- Postal services & couriers
- Fixed telephone services
- Mobile telephone services
- Internet services
- Television services
- Other communication services
- Transport services
- Tram, bus, metro and underground
- Railways
- Airlines
- Taxi
- Sea, river, other water transport
- Transport infrastructure services
- Rental services
- Other
- Other
- Other (Includes both goods and services)
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- Spanish
- The procedure is done
- in writing
- orally
- Outcome of the procedure
- Binding
- Grounds for refusal
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Contact
- Organisation
- CONSUMER ARBITRATION BOARD OF GALICIA
- Website
- http://consumo.xunta.gal
- igc [dot] informacion
xunta [dot] gal - Phone number
- 981545386
- Postal address
AVDA. GONZALO TORRENTE BALLESTER 1 - 5 BAJO
15707 SANTIAGO DE COMPOSTELA
Spain