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Consumer Redress in the EU
  • public sector

Warmińsko-Mazurski Wojewódzki Inspektor Inspekcji Handlowej w Olsztynie

The entity is competent for disputes in the following sectors
  • Consumer Goods
  • Food - Fruit and vegetables
  • Food - Meat
  • Food - Bread and Cereals
  • Food - Health food and nutrients
  • Food - Other
  • Non-alcoholic beverages
  • Alcoholic beverages
  • Tobacco
  • Clothing (including tailor-made goods) and footwear
  • House maintenance and improvement goods
  • Furnishings
  • Large domestic household appliances (including vacuum cleaners and microwaves)
  • Small domestic household appliances (including coffee machines and food- processing appliances)
  • Electronic goods (non-ICT/recreational)
  • Information and communication technology (ICT) goods
  • Leisure goods (sports equipment, musical instruments, etc)
  • New cars
  • Second-hand cars
  • Other personal transport
  • Spares and accessories for vehicles and other means of personal transport
  • Fuels and lubricants for vehicles and other means of personal transport
  • Books, magazines, newspapers, stationery (excluding postal delivery)
  • Pets and pet goods
  • Electrical appliances for personal care
  • Cosmetics and toiletries for personal care
  • Jewellery, silverware, clocks, watches and accessories
  • Baby and child care articles
  • Cleaning and maintenance products, articles for cleaning and non-durable household articles
  • Other
  • Education
  • Schools
  • Language, driving instruction and other private courses
  • Other
  • Energy and Water
  • Water
  • General Consumer Services
  • Real estate services
  • Construction of new houses
  • House maintenance and improvement services
  • House removal and storage
  • House cleaning services
  • Personal care services
  • Cleaning, repair and hiring of clothing and footwear
  • Support, research and intermediary services
  • Maintenance and repair of vehicles and other transport
  • Legal services & accountancy
  • Funeral services
  • Child care
  • Pet services
  • Other
  • Leisure Services
  • Hotels and other holiday accommodation
  • Package travel
  • Travel agency services
  • Timeshare and similar
  • Restaurants and bars
  • Services related to sports and hobbies
  • Cultural and entertainment services
  • Gambling, lotteries
  • Other leisure services
  • Transport services
  • Tram, bus, metro and underground
  • Taxi
  • Sea, river, other water transport
  • Transport infrastructure services
  • Rental services
  • Other
  • Other
  • Other (Includes both goods and services)
Fees to be paid by the consumer
  • No
Fees to be paid by the trader
  • No
Language(s) of the procedure
  • Polish
The procedure is done
  • in writing
  • orally
Outcome of the procedure
  • Non-binding
Grounds for refusal
  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit
  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

Contact

Organisation
Warmińsko-Mazurskie Provincial Inspector of the Trade Inspection Authority in Olsztyn
Website
http://www.ih.olsztyn.pl/
Email
olsztynatih [dot] olsztyn [dot] pl
Phone number
89 527 27 65
Fax number
89 527 42 51
Postal address

ul. Dąbrowszczaków 10
10-540 Olsztyn
Poland