Verzoeningscommissie Bouw vzw - la Commission de conciliation Construction

Overview

Information on fees

In the case of appeals to the Committee, each party pays a fixed amount of EUR 242, including VAT on initiation of the file, which covers the costs of the first site visit by the expert and of drawing up the reconciliation report or the technically binding report. As well as benefiting from this modest basic price, the parties remain in control of the costs for any additional investigative acts.
On top of the fixed amount, for any additional investigative acts, the expert must first have contract documents approved by the party that has requested the expertise and pays the costs up front. The costs for any additional investigative acts consist of the fee (EUR 75 per hour + 21% VAT), travel expenses (EUR 1 per kilometre, including travel time + 21%VAT) and secretarial expenses (EUR 31 per hour + 21% VAT).

The entity is competent for disputes in the following sectors

• General Consumer Services
• Construction of new houses
• House maintenance and improvement services

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• Dutch
• French

Language(s) in which the complaint can be submitted

• Dutch
• French

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The dispute is frivolous or vexatious