- The entity is competent for disputes in the following sectors
- Postal services and electronic communications
- Fixed telephone services
- Mobile telephone services
- Internet services
- Television services
- Other communication services
- Entity accepts complaints against traders located in other countries
- European Union
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- German
- The procedure is done
- in writing
- Outcome of the procedure
- Binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
Contact
- Organisation
- Telecommunications Consumer Conciliation Board of the Federal Network Agency
- Website
- http://www.bundesnetzagentur.de
- schlichtungsstelle-tk
bnetza [dot] de - Phone number
- +49 30 22480 590
- Fax number
- +49 30 22480 518
- Postal address
Postfach 80 01
53105 Bonn
Germany