Verbraucherschlichtungsstelle der Architektenkammer Niedersachsen

Overview

Information on fees

Consumers and traders each have to pay a fee of EUR 30.

The entity is competent for disputes in the following sectors

• Consumer Goods
• Other
• General Consumer Services
• Real estate services
• Construction of new houses
• House maintenance and improvement services

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• German

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body