Úrskurðarnefnd um viðskipti við fjármálafyrirtæki

Overview

Info fees

The appellant pays the following appeal fee as soon as the appeal is received by the Complaints Committee:
a. private individual: ISK 10 000
b. individual owning a private enterprise: ISK 25 000
c. legal entity: ISK 50 000

 

The entity is competent for disputes in the following sectors

• Financial Services
• Financial Services - Payment account and payment services
• Financial Services - Credit (excluding mortgage/home loans)
• Financial Services - Mortgages / Home loans
• Financial Services - Savings
• Financial Services - Other
• Investments, pensions and securities

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• English

Language(s) in which the complaint can be submitted

• English

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court