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Consumer Redress in the EU
  • public sector

Úrskurðarnefnd í vátryggingamálum

Overview

Info fees

The appellant shall pay the following appeal fee as soon as the appeal is received by the Complaints Committee, cf. first paragraph of Article 8:
a. private individual: ISK 10 000
b. individual owning a private enterprise: ISK 25 000
c. legal entity: ISK 50 000

The entity is competent for disputes in the following sectors
  • Financial Services
  • Non-life Insurance - Home and property
  • Non-life Insurance - Transport
  • Non-life Insurance - Travel
  • Non-life Insurance - Health, accident and other
  • Insurance - Life
  • Insurance - Other
Fees to be paid by the consumer
  • Yes
Type of fee for the consumer
  • Fixed fee
Fees to be paid by the trader
  • Yes
Type of fee for the trader
  • Fixed fee
The procedure is done
  • in writing
Outcome of the procedure
  • Non-binding
Grounds for refusal
  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The value of the claim is below or above the required threshold

Contact

Úrskurðarnefnd í vátryggingamálum

Name
Úrskurðarnefnd í vátryggingamálum
Organisation
Insurance Complaints Committee
Website
https://nefndir.is
Email
tryggingaratnefndir [dot] is
Phone number
+354 5451200
Postal address

Katrínartún 2
105 Reykjavík
Iceland