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Overview

Info fees

-Consumers pay a fixed procedure fee of ISK 15 000, which is irrevocable. 
-Sellers pay a fixed fee of ISK 60 000 if they lose a case in whole or in part. 

The entity is competent for disputes in the following sectors

• Consumer Goods
• New cars
• Second-hand cars
• Other personal transport
• Fuels and lubricants for vehicles and other means of personal transport

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• English

Language(s) in which the complaint can be submitted

• English

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body