Overview
- Fees for consumers
The fee is EUR 25, which is reimbursable in full if:
- the complainant decides to withdraw his or her complaint;
- the parties involved in the complaint agree on a settlement of the dispute.
- The entity is competent for disputes in the following sectors
- Financial Services
- Financial Services - Payment account and payment services
- Financial Services - Credit (excluding mortgage/home loans)
- Financial Services - Mortgages / Home loans
- Financial Services - Savings
- Financial Services - Other
- Investments, pensions and securities
- Non-life Insurance - Home and property
- Non-life Insurance - Transport
- Fees to be paid by the consumer
- Yes
- Type of fee for the consumer
- Fixed fee
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- English
- The procedure is done
- in writing
- orally
- Outcome of the procedure
- Binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Contact
- Organisation
- Office of the Arbiter for Financial Services
- Website
- http://www.arbitrufinanzjarju.org.mt /www.financialarbiter.org.mt
- complaint [dot] info
financialarbiter [dot] org [dot] mt
- Phone number
- +35621249245
- Fax number
- +35621249245
- Postal address
First Floor ,St Calcedonies Square
Floriana FRN1530
Malta