- The entity is competent for disputes in the following sectors
- Transport services
- Airlines
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- Danish
- The procedure is done
- in writing
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
Contact
- Organisation
- The Danish Transport and Construction Agency (airline passengers)
- Website
- http://www.trafikstyrelsen.dk
- info
tbst [dot] dk - Phone number
- +45 72 21 88 00
- Fax number
- 72 62 67 90
- Postal address
Edvard Thomsens Vej 14
2300 København S
Denmark